What information do we collect and why?
Personal Identity Information
When you register an account, we collect your name, mobile number, email address, and date of birth. This information is used solely to verify your identity and manage your account. You may be required to submit additional identity documents for payment verification, which are stored using completely secure methods. We never sell or rent your personal information to third parties. Every step of data collection is carried out in compliance with applicable data protection regulations in Bangladesh.
Device & Usage Information
When you use the bdg platform, we automatically collect information about your device type, operating system, browser, IP address, and session details. This information helps us improve our service quality, resolve technical issues quickly, and detect security threats. We use cookies and similar technologies to remember your browsing preferences, making your experience more convenient. You can control cookies at any time by changing your browser settings. However, disabling cookies may limit some features of the platform.
Transaction & Financial Information
Payment information required during deposits and withdrawals is processed securely through our authorized payment processors. We do not store full card numbers or detailed bank account information on our servers. Transaction history is used solely for resolving account issues, preventing fraud, and meeting regulatory requirements. All financial data is protected with industry-standard encryption technology and reviewed through regular security audits. If a suspicious transaction is detected, we will contact you to verify the matter.
How secure is your information?
All data transmissions on the bdg platform are secured via SSL/TLS encryption, which prevents unauthorized access by third parties. Our server infrastructure is under 24-hour security monitoring and undergoes regular penetration testing. Employee access to your data is restricted strictly to job-related needs, and every access is logged. In the event of a data breach, we will promptly notify affected users and take the necessary protective measures. We maintain both technical and administrative safeguards to ensure the security of your information.
What are your rights as a user?
Every account holder at bdg has clear rights over their own information. Your key rights are outlined simply below.
Right to Access Information
You can request from us at any time to find out what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect or outdated, you can have it corrected through account settings or our support team.
Right to Erasure
After closing your account, you may request deletion of your personal information, except where retention is required by specific legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing, and we will respect that.
Right to Data Portability
You may contact us to receive your account-related information in an accessible format.
Right to Opt Out of Notifications
You can opt out of promotional emails or SMS at any time — through account settings or via our support team.
How will you be informed if the privacy policy changes?
Bdg reserves the right to update this privacy policy as needed. A notice will be posted on the platform and registered users will be informed of any significant changes. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy. The date of the most recent update will be noted at the top of this page. For any privacy-related questions or concerns, please contact our support team or FAQ View categories.
To learn more, visit our Terms & Conditions and Responsible Gaming Also read this page.